IntroductionContact UsCopyrightOn-line Help LibraryWhich file formats are supportedComparison StrategyxlCompare CommandsFile | OpenFile | Recent ComparisonsCompare | BooksCompare | SheetsCompare | ModulesCompare | OptionsView | LayoutView | Ignore FormattingTools | RecalculatexlCompare ActivationHow to activate xlCompare on the another PC?How to restore xlCompare on my PC?License detailsHow to remove trial limits?General Questions Extended View modeDisplay differences in Extended ViewFilter differencesMerge data from two worksheetsUpdate records on the worksheetDuplicate RemoverGet duplicates between 2 listsExtract Unique RecordsCommand Line modeSave changes in the workbookSave comparison report on diskWorking with TXT and CSV filesFilter data you want to compareIgnore error valuesTrace Formula CalculationsMinimize Difference BrowserSynchronize rows and columnsMark differences (changed cells) with colorDatabase ComparisonCompare worksheets As DatabaseManage Primary KeysHide Equal ModulesFilter cells on the worksheetJoin 2 lists in ExcelFind duplicates in ExcelRemove duplicates in ExcelRemove empty rows on the worksheetBulk Merge operationsBulk Undo operationHighlight only results you needVersion ControlUse xlCompare with SVN to resolve conflictsCompare Visual Basic ProjectsCompare controls on the VB FormsMerge controls on the formsMerge contents of the VBA ModulesI've found a problemSending bugreports to Spreadsheet Tools

Sending bug reports to Spreadsheet Tools

This topic describes how to send us aditional information on the crash reports.
We are doing our best to find and quickly fix all possible issues in the software. Unfortunately it is not possible to create "ideal" software, which works without any problems. So, if xlCompare crashes on your PC, please do the following:
When the crash happens xlCompare produces and saves on disk additional information (Dump File). It describes context of this event - fault address, module, call stack. This is standard windows dump file. It doesn't contain any private information from your PC. You can send it to us safely.
We need this information to quickly identify place where the crash happens. In this case we can fix issue in a minutes!
  1. Open Windows Explorer and type %TEMP% in the address bar and hit Enter
  2. Windows Explorer should open AppData\Local\Temp folder. This is TEMP folder associated with your User Account in Windows
  3. Find xlCompare subfolder and open it.
  4. All Dump Files are stored in this folder and name of every file contains date and time of crash event.
  5. Find the file which corresponds to the time of the crash you've got.
  6. E-Mail us this file.
This operation will take less than a minute, but it is a great help for us in improving the software.